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RETURNS & EXCHANGES

Important Note: Shy Crops / TheShyClub will cease operations by 15 June 2026. As a result, orders from hereon are non-refundable and non-exchangeable by default. Exceptions will only be considered on a case-by-case basis. Items are only eligible for returns and exchanges if they are in good and unworn condition, with their original tags intact.

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In the event of goods being damaged during transit, please contact us at info@shycrops.shop within 24 hours of delivery with clear photos of the damage. Enquiries will be manually reviewed and replacements will be approved on a case-by-case basis. 

EXCHANGES

  • In exceptional cases, exchanges for an item is only allowed for the same item in a different size or colour, subject to availability.

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  • To initiate an exchange, please contact us at info@shycrops.shop with your order number and replacement item. Our team will reply within 48 hours on the next steps.
     

  • The customer will be responsible for arranging and paying for the shipping costs associated with the exchange. However, to ensure a smooth exchange process, you are encouraged to use a secure and trackable method to return your order, such as by using registered mail. The company will not be responsible for goods that are lost and/or damaged in transit. 
     

  • Shipping and handling fees are non-refundable.

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TheShyClub reserves the right to reject the exchange of any item that is deemed to be ineligible based on the criteria set above. 

RETURNS

  • In exceptional cases where accepted, correspondence will take place via email at info@shycrops.shop. Our team will reply within 48 hours on the next steps.
     

  • You will be refunded via PayNow (for Singapore customers) or the same payment method you used to make your purchase.
     

  • The customer will be responsible for arranging and paying for the shipping costs associated with the return. However, to ensure a smooth exchange process, you are encouraged to use a secure and trackable method to return your order, such as by using registered mail. The company will not be responsible for goods that are lost and/or damaged in transit.
     

  • Shipping and handling fees are non-refundable.
     

Do allow up to 7 working days upon receiving your package for refunds to be processed. An email will be sent once the item(s) have been received, and your refund has been processed. 

theshyclub reserves the right to reject the return of any item that is deemed to be ineligible based on the criteria set above. 

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